AiQ Supervisor Dashboard

Acqueon iQ is a complete multi-channel, multimedia product which helps enterprises not only to interact with their end consumers but also relate with them. It is capable of both inbound and outbound interactions, be it voice, e-mail, chat, and SMS. Historical and real time reports, blending, recording, and predictive and preview dialing modes are other prominent features.

One Customer, One Path through the Contact Center

Acqueon iQ delivers Universal Queuing capabilities for a Contact Center. This enables you to create routing rules driven by the customer and not by independent channels. The result? Irrespective of multiple touch points, you provide one path that translates into a consistent customer experience.

One Customer, One View for the Agent

Customers expect service agents to have a clear picture of who they are and what their needs are. Through an Integrated Agent Desktop, Acqueon iQ transforms the view of the agent serving a customer. This cuts across channels and business applications to give the agent a crystal-clear, single vision of the customer, unifying all dimensions of the customer’s relationship with the business. This way, your Contact Center offers the best possible response to a customer.

One Customer, One Interaction

Customers value relationships where a single interaction can ensure that all their requirements and expectations are met. Acqueon iQ makes this possible by enhancing First Contact Resolution (FCR) capabilities, built on features such as LCI (Last Customer Interaction), multi-skilling, capturing previous transactions of the customer across channels, and enabling routing based on customer history.

One Contact Center, One Total Insight

Contact centers need analytics and reports that are meaningful and relationship-centered. Acqueon iQ offers powerful reporting features to help contact centers understand relationship stories that the numbers tell. This helps you understand just how well your Contact Center is moving towards realizing the true purpose of interaction.

Supervisor Dash Board for Iphone

This application provides a snap shot of the Contact Statistics, Agent Statistics and Group Statistics for a Supervisor pertaining to their group to make informed decisions. It helps the supervisor to monitor their respective groups from remote location and ensure that they are within the threshold of their service level and take necessary corrective actions if needed to maintain their service level.